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ICC-CCS is an anti-crime arm of the international chamber of commerce. It helps banks and insurance companies to detect probable frauds. ICC-CCS members comprise of legal professionals, law enforcement agencies, companies engaged in international business, shipping, transport, trade, banking, insurance, intellectual property and information technology. Hologram Image Register (HIR) is ICC-CCS’s arm which deals in registering copyright logo, hologram, documents for its members.
Requirement was to empower ICC-CCS’ analysts to have unified customer information in a single system and be able to assign worldwide inquiry cases to appropriate analyst teams, as well as, equip their customers with a self-service portal where they can raise new enquiries and get updated status of reported cases. .
Client: ICC
Industry: Financial Crimes Investigation
Huge Decentralised Data – The access to necessary information was confined only to a few officials. They were unable to give timely service to their members, delay in detecting frauds and keeping centralized data of shipment port, vessel name, organizations.
Lack of Transparency – Management dependency on the individual analysts and postmasters for the current status of the cases.
Delay in responding to members – Analysts took time in investigating the case due to which there was a significant delay in responding to members. Many reports were dispersed across different folders in the system managed by different departments consuming the valuable time of officials in searching relevant data. Consequently, it delayed the entire process.
SimpleCRM team came up with customized CRM solution for ICC and tailor-made portal for their members. An integrated solution that brought a unified view thereby creating transparency and speedy response to their members.
Centralized case management system – High level of data quality with complete information and accessibility to its employees. Automated reminders and notifications to its stakeholders. By integrating with ICC’s internal multiple 3rd party systems, analysts had all necessary information at fingertips thereby increasing speed and accuracy in responding to member’s cases.
360 – Degree View of Member Information – Addresses, Shipment related information, organizations, multiple member branches, contact details, inquiries, subscription management with renewals and invoicing process.
Case management portal – Members got a dedicated platform to raise cases, check current status and communicate with the ICC -CCS team. Automated process to manage their quota of cases. Alerts and notifications to the members regarding the renewal of quota.
Piracy management – SimpleCRM enabled ICC-CCS members report piracy and armed robbery incidences and give visual access to members and maintain detailed information on piracy incidents.
