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Email: sales@simple.works
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Email: sales@simple.works
Book a Demo
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Boosting Connections, Deepening Customer Relationships
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About Us

With over two decades of experience in the global Enterprise Solutions industry, our founders established Simpleworks Business Solutions. Our mission was to offer enterprise-class, scalable, robust, and cost-effective CRM solutions that enable organizations to foster stronger customer relationships. Today, through our flagship product SimpleCRM, we provide reliable, scalable, and flexible CRM solutions to diverse industries such as banking, financial services, insurance, education, manufacturing, and real estate. Our reach extends to over 15 countries across the globe.

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Our Expertise and Services
SimpleWorks provides scalable, enterprise-grade solutions in CRM and Intelligent Automation. We enable your organization to consistently deliver superior customer experiences. Benefit from our cost-effective models that present an unmatched value proposition.
Global Experience, Local Precision
The SimpleWorks team is built on decades of combined experience, with our experts having delivered over 350 customer engagement projects globally. With deep backgrounds in service, sales, and AI-powered automation, we follow proven, standardized processes to ensure high-quality, cost-efficient results—executed precisely, without reliance on external dependencies.
Key Reasons to Choose Our Services
Our expertise in CRM positions us as your ideal digital transformation partner. SimpleCRM is an enterprise-class, adaptable CRM platform on par with industry leaders. Choose from SaaS, private cloud (AWS, IBM, Azure, Google), or on-premise deployments tailored to your needs.

Our SimpleWorks Journey: Timeline of Milestones

HISTORY
2014-2017
Founded in Singapore, offering scalable and affordable CRM solutions. Established in India, targeting major financial institutions with a new subsidiary Strategic partnerships like IBM, enabling entry into markets like Singapore, the UK, and Sri Lanka.
2018-19
Achieved global recognition and successfully introduced cutting-edge AI/ML advancements in our CRM offerings, effectively serving major Asian banks and insurers with tailored solutions to enhance their operational efficiency
2020-21
Featured prominently in Forrester's Q4 2021 CRM Report among leading global providers; experienced significant growth in the burgeoning Philippines BFSI sector, showcasing our expanding influence and capabilities in the market.
2022 - Present
Featured in Forrester’s CRM reports for 2022, 2023, and 2024. Expanded further into the Middle East and North Africa. Launched R-YaBot, a RAG-powered platform transforming customer engagement. Developing a Gen AI agents framework, set to redefine customer engagement and journey workflows.
Board of Directors
A man with short black hair wearing a black blazer and a striped shirt, smiling at the camera. The background is plain white. Indraneel Fuke, Founder, CEO
Indraneel Fuke
Founder, CEO
A man wearing a suit and tie, with short black hair, facing the camera against a plain light background. He has a neutral expression and is positioned centrally in the frame. Dhawal Kamath, Board Member
Dhawal Kamath
Board Member
A man with short black hair wearing a striped button-up shirt, posed with his head slightly turned and a neutral expression, against a white background. Ashish Trivedi, Board Member
Ashish Trivedi
Board Member
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Kiran Mani
Board Member
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Prashant Ramarao
Board Member
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Why Choose Us?
At SimpleWorks, we are dedicated to delivering innovative, high-impact CRM solutions backed by two decades of experience and a proven track record of successful CRM and AI/ML projects across diverse industries. Our platform features comprehensive omnichannel service management with a powerful BPM engine, Customer-360 view, advanced lead management, and predictive analytics, ensuring exceptional customer experiences. With unmatched configurability, our solution allows for robust customization and seamless integrations tailored to your unique business needs. We offer versatile deployment options, including our secure cloud, popular private clouds like AWS, GCP, and Azure, or on-premise solutions, accommodating various regulatory and security requirements. Additionally, SimpleWorks provides a significant cost advantage with a lower Total Cost of Ownership (TCO) compared to competitors, enabling businesses to maximize their return on investment while benefiting from a scalable, enterprise-class CRM solution.
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SimpleCRM Differentiator: Low Code, No Code, Easy Deployments
Enhanced Business Agility
Clients trust our solutions to manage sensitive data effectively, ensuring staff access while maintaining security. Our industry-expert certifications and audits underscore this trust.
Robust Compliance and Data Security
Expertly audited solutions empower clients to manage sensitive data seamlessly. Our systems ensure on-demand staff access, upholding strict regulatory compliance every step of the way.
Certified Excellence You Can Trust
As an ISO 9001:2015 and ISO 27001:2013 certified entity, our stringent application, security, and quality guidelines affirm our unwavering professional commitment, providing clients with unmatched confidence in our expertise.
Expertise in CRM Application Development
With a legacy spanning two decades, SimpleCRM boasts one of Asia's most seasoned teams. With numerous successful CRM deployments, our profound expertise and dedication shine in every endeavor.
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Frequently Asked Questions

When was SimpleWorks founded?
SimpleWorks was founded by a team of enterprise solutions veterans with over two decades of combined experience in CRM and AI/ML. The company has grown into a global organization serving clients in 15+ countries through its flagship SimpleCRM product.
How many customers does SimpleWorks have?
SimpleWorks has completed 300+ successful CRM implementations across banking, insurance, healthcare, manufacturing, retail, and education. Its clients include Bajaj Capital, HNB, Prudential Life, Commercial Bank, Muthoot FinCorp, Honda, Warner Bros, Fortis, and Pru Life UK.
Is SimpleWorks the same as SimpleCRM?
SimpleCRM is the flagship product built and sold by SimpleWorks Business Solutions. The company name is SimpleWorks, and SimpleCRM is the branded software platform that powers its service, sales, copilot, and collections offerings.
What is SimpleWorks' mission?
SimpleWorks' mission is to offer enterprise-class, scalable, and cost-effective CRM solutions that help organizations build stronger customer relationships. The focus is on regulated industries where compliance, security, and domain-specific workflows matter.
How large is the SimpleWorks team?
SimpleWorks employs 125+ certified domain experts and has delivered over 350 customer engagement projects globally. The team combines CRM consultants, AI/ML engineers, BPM specialists, and industry domain experts.
Which countries does SimpleWorks operate in?
SimpleWorks serves clients in over 15 countries across Asia, the Middle East, North Africa, and beyond. Active markets include India, Singapore, Sri Lanka, Nepal, Kenya, the Philippines, Oman, Zambia, and the UAE, among others.


Email:sales@simple.works
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