Leading CRM Software: Cloud-Based CRM & SaaS Platform for Enhanced Customer Experience

Explore the Many Ways We Support You

Experience a smooth and delightful customer journey with SimpleCRM. Our cutting-edge, omnichannel customer experience platform, enhanced by Generative Al technology, evaluates and transforms all customer interactions, guaranteeing a streamlined experience from start to finish. Our low-code solutions offer rapid personalization and scalability customized to your needs, supporting deployment on all major cloud platforms and supporting hundreds of pre-built integrations.

What We Do

Customer Testimonials

Our clients’ experiences speak volumes

Aabhinna Suresh Khare
Chief Marketing & Digital Officer - Bajaj Capital

“SimpleCRM team exhibited a solid understanding of the challenges faced by BFSI segment.Their focus on customer requirements is helping us in our digital transformation journey and transition from multiple discrete sales & services systems to a single end-to-end platform.”

Vindhya Wijegunawardane
Head of Customer Experience - HNB

“We assessed SimpleWork’s speed of delivery, commitment, and advanced tech capabilities & have found them a best fit for us in terms of the comprehensive nature of the SimpleCRM product line they offer, local reference-able customers and a highly experienced & responsive team.”

Bharat B
Senior Manager - Karnataka Bank

"We have successfully gone live according to milestones and the project plan. The project was launched with the objective of streamlining customer management, support, service management, lead management at the contact center, and marketing processes. We are pleased that the project has been well supported by the SimpleCRM team."

Lilian Nguyo
CX Manager - Prudential Life Assurance Kenya Limited

"The CRM implementation by SimpleCRM has transformed our customer support operations. The discovery and consulting by SimpleCRM provided us with a CRM solution perfectly tailored to our needs. The solution has transformed how we engage our customers, how we receive and analyze their feedback and how we view insights and trends. The integrations with our existing systems were seamless and have significantly simplified our processes giving us 360 view of our customer. We are extremely satisfied with the outcomes and excited for the next phases of our CRM journey with SimpleCRM."

Cyrus Mody
Assistant Director - ICC - CCS

“SimpleCRM has enabled us to integrate a number of our processes into one customised CRM bundle, which allows us to seamlessly work off one system. This has had a direct impact on enhancing performance and output.”

Tony McMillian
GM Gaming Operations - Bally's Casino

“Bally’s core database had been incomplete and disjointed to the point where we were spending twice the amount of time and effort to source the information. SimpleCRM has provided Bally’s Operational Management the perfect tool to offer our customers what they really want and not what we think they want.’’

Clement Fernandopulle
Head of IT - Fairfirst Insurance

“We are confident that Machan (Chatbot) will significantly change how we operate and this is the first of many new process improvements to kick in.”

Ruwan Bakmedeniya
General Manager, IT

“We selected SimpleCRM as a Lead Management Solution for rollout to 4,000+ Life Advisors. After evaluating several competing products, we found SimpleCRM to be the best fit for us in terms of comprehensiveness, flexibility and pricing of the product.”

Recent Blog Releases

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Boosting CRM Impact via GPT

Last Updated: July 28th 2023

Businesses today grapple with overwhelming data volumes, unpredictable markets, and shifting consumer preferences...

AI and the Evolution of Customer Experience

Last Updated: August 28th 2023

Traditional CRM systems, while pivotal, have long struggled with issues like data lags, tedious manual operations, and restricted personalization...

Digitization is imperative for Financial Sector in Asia

Last Updated: January 30th 2023

In the Financial Services sector, the level and effectiveness of products & services offered, along with strong branding, are the most important aspects of attracting...