SimpleCRM: GPT-Powered, Cloud-Based CRM Software with Cutting-Edge AI Capabilities

Boosting Connections, Deepening Customer Relationships

About Us

With over two decades of experience in the global Enterprise Solutions industry, our founders established Simpleworks Business Solutions. Our mission was to offer enterprise-class, scalable, robust, and cost-effective CRM solutions that enable organizations to foster stronger customer relationships. Today, through our flagship product SimpleCRM, we provide reliable, scalable, and flexible CRM solutions to diverse industries such as banking, financial services, insurance, education, manufacturing, and real estate. Our reach extends to over 15 countries across the globe.

Our Expertise and Services

SimpleWorks provides scalable, enterprise-grade solutions in CRM and Intelligent Automation. We enable your organization to consistently deliver superior customer experiences. Benefit from our cost-effective models that present an unmatched value proposition.

Global Experience, Local Precision

The SimpleWorks team is built on decades of combined experience, with our experts having delivered over 350 customer engagement projects globally. With deep backgrounds in service, sales, and AI-powered automation, we follow proven, standardized processes to ensure high-quality, cost-efficient results—executed precisely, without reliance on external dependencies.

Key Reasons to Choose Our Services

Our expertise in CRM positions us as your ideal digital transformation partner. SimpleCRM is an enterprise-class, adaptable CRM platform on par with industry leaders. Choose from SaaS, private cloud (AWS, IBM, Azure, Google), or on-premise deployments tailored to your needs.

Our SimpleWorks Journey: Timeline of Milestones

HISTORY

2014-2017

Founded in Singapore, offering scalable and affordable CRM solutions. Established in India, targeting major financial institutions with a new subsidiary Strategic partnerships like IBM, enabling entry into markets like Singapore, the UK, and Sri Lanka.

2018-19

Achieved global recognition and successfully introduced cutting-edge AI/ML advancements in our CRM offerings, effectively serving major Asian banks and insurers with tailored solutions to enhance their operational efficiency

2020-21

Featured prominently in Forrester's Q4 2021 CRM Report among leading global providers; experienced significant growth in the burgeoning Philippines BFSI sector, showcasing our expanding influence and capabilities in the market.

2022 - Present

Featured in Forrester’s CRM reports for 2022, 2023, and 2024. Expanded further into the Middle East and North Africa. Launched R-YaBot, a RAG-powered platform transforming customer engagement. Developing a Gen AI agents framework, set to redefine customer engagement and journey workflows.

Board of Directors

Indraneel Fuke

Founder, CEO

Dhawal Kamath

Board Member

Ashish Trivedi

Board Member

Kiran Mani

Board Member

Prashant Ramarao

Board Member

Why Choose Us?

At SimpleWorks, we are dedicated to delivering innovative, high-impact CRM solutions backed by two decades of experience and a proven track record of successful CRM and AI/ML projects across diverse industries. Our platform features comprehensive omnichannel service management with a powerful BPM engine, Customer-360 view, advanced lead management, and predictive analytics, ensuring exceptional customer experiences. With unmatched configurability, our solution allows for robust customization and seamless integrations tailored to your unique business needs. We offer versatile deployment options, including our secure cloud, popular private clouds like AWS, GCP, and Azure, or on-premise solutions, accommodating various regulatory and security requirements. Additionally, SimpleWorks provides a significant cost advantage with a lower Total Cost of Ownership (TCO) compared to competitors, enabling businesses to maximize their return on investment while benefiting from a scalable, enterprise-class CRM solution.

SimpleCRM Differentiator: Low Code, No Code, Easy Deployments

Enhanced Business Agility

Clients trust our solutions to manage sensitive data effectively, ensuring staff access while maintaining security. Our industry-expert certifications and audits underscore this trust.

Robust Compliance and Data Security

Expertly audited solutions empower clients to manage sensitive data seamlessly. Our systems ensure on-demand staff access, upholding strict regulatory compliance every step of the way.

Certified Excellence You Can Trust

As an ISO 9001:2015 and ISO 27001:2013 certified entity, our stringent application, security, and quality guidelines affirm our unwavering professional commitment, providing clients with unmatched confidence in our expertise.

Expertise in CRM Application Development

With a legacy spanning two decades, SimpleCRM boasts one of Asia's most seasoned teams. With numerous successful CRM deployments, our profound expertise and dedication shine in every endeavor.

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