SimpleCRM: AI & NLP Chatbots with Live Chatbot Integration Features

SimpleWorks Chatbot Platform is a comprehensive and scalable solution that provides round-the-clock support for high-volume inquiries, such as product-related questions, policies and procedures, complaints, and more. With advanced natural language processing (NLP) capabilities, the Chatbot can understand the intent of customer conversations and even analyze the sentiment of responses. It can also authenticate users and provide personalized information and transactions. And if needed, the Chatbot can seamlessly transfer the conversation to a live agent. Plus, SimpleWorks Chatbot easily integrates with other enterprise solutions, such as CRM, Core Banking/Insurance Platform, HR Systems, and more.

Cognitive Chatbot Platform Includes

Cognitive Capabilities

Our chatbots excel in understanding human language nuances, performing sentiment analysis, and multi-language support with custom NLP model training.

Productivity Features

Feature-rich, our chatbot supports live-agent handovers, voice inputs, 2-factor authentication, and personalized customer interactions.

Enterprise Capabilities

Seamlessly integrate our solution with your platforms. Deploy on Web, Social Media and Messaging Platforms with usage analytics to enhance solution optimization.

Secure Architecture

We holistically manage client-server endpoints, prioritizing security and stability. Our AES 256 encrypted system offers both cloud and hybrid models.

No Code Configurators

Easily design custom intents and responses using our user-friendly interface. Set business rules, craft reports, brand templates, and more, all via drag-and-drop.

Deploy Anywhere

Choose your deployment: on-premise or cloud options like AWS or Google Cloud. With versatile scalability and integration, shift between deployment options effortlessly.

Insurance Industry

Policy Recommendation Flow
Claims Management Flow
Existing Policy Management Flow
Live Chat with Agent

Virtual Conference Platform Components

Sponsors & Speakers
Virtual Exhibition Centres
Live Event (Webinar)
Feedback Capture

Banking Industry

Secure Online Banking
Convenient Fund Transfers
Portfolio Management
Multilingual Support

Human Resource Management

Employee Leaves Related Queries/Issues
Access Control Queries/Issues
Employee Grading Related Queries
Multi Language Support

Get 24/7 AI-Powered Assistance

SimpleWorks Enterprise Chatbot is an AI-powered virtual assistant available on various platforms including websites, mobile apps and social media, providing 24/7 support to help customers with their inquiries. With the ability to handle high volumes of queries ranging from general FAQs to specific user transactions, the chatbot utilizes natural language processing (NLP) to understand customer intent and can even analyze the sentiment of responses to transfer the conversation to a live agent if needed. SimpleWorks Chatbot platform is comprehensive, scalable, and easily integrates with other enterprise solutions such as CRM, Core Banking/Insurance Platform, HR System, and more.

Features & Capabilities

Create target lists from multiple modules like leads, contacts & through reports Create marketing lists and groups using specific criteria. Record and re-use successful campaign lists or import existing mailing lists. Send personalized and individualized email campaign to all targets.Chatbots have specific attributes and functionalities that help businesses retain their customers by enhancing customer experiences through a personal touch.
Here are some of the capabilities of Chatbot-

Chat history with visitors
Multilingual chat support
On-site and on-cloud deployment
Integration with Facebook Messenger
AES 256 encryption for security
Visitor authentication by ID or OTP
SimpleCRM plugins for lead and ticket creation
Navigation history tracking
Live agent handover
Request/complaint status check
Feedback reporting
Document uploads
Integration with mobile apps
Branch locator

Key Benefits

Optimize IT Costs

With SimpleCRM, you have the freedom to scale your IT costs according to your needs. Whether it's adding or reducing CRM users, or adopting a phased implementation approach, you only pay for what you need, making it a cost-effective solution for businesses of all sizes.

Trusted Advisors

Our team of experts offers regular account management meetings to keep you up-to-date on the latest trends in CRM and AI/ML technology. We provide insights on their industry impact, giving recommendations to maintain your competitive edge.

Economy of Scale

As your business evolves and expands, it is important for your support structure to keep pace. With our range of products and services, you can easily scale your business up or down with minimal effort, simply by discussing your needs with us.

Augmented Performance

We offer comprehensive management of our solutions, covering your technical stack. You can opt for our cloud service, or if you prefer, we can oversee applications on your own infrastructure. With our deep expertise, you can rely on us to guarantee a seamless CRM operation.

Low Initial Investment

Our consultants are always available to meet with you and provide free product demonstrations customized to your needs. We can also arrange for a well-customized pilot program for a small fee to help you evaluate our solutions and see how they can benefit your business.

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Effortlessly Manage Customer Interactions with Virtual Assistants

Effortlessly Manage and Respond to All Customer Queries

Configurable UI/UX : Tailor-Made for Every Customer