SimpleCRM: Leading Loyalty Management & Program Software for Customer Retention

Our Loyalty Management Solution is designed to help businesses drive customer loyalty and boost sales. By identifying regular and potential customers and encouraging them to buy through rewards, coupons, and other discounts, businesses can increase customer engagement and retention. Our solution provides a flexible platform that allows businesses to configure different methods of rewarding loyal customers by setting appropriate loyalty-points earning and burning rules based on buying patterns.

Loyalty Management Module Includes

Configurable Earn and Burn Rules

Define rules for product purchases, referrer links, transactions, and redeemable points with expiry support.

Effective Customer Segmentation Tiers

Categorize your customers in different segments to drive multi-level tier based loyalty programs.

Omnichannel Support

Track customer interactions across channels, from web and email to social media and in-store visits.

No Code Configurators

With SimpleCRM, easily craft workflows, set branding, and analyze data via an intuitive drag-and-drop interface.

Deploy Anywhere

Opt for on-premise or cloud deployment-AWS, Azure, IBM Softlayer, Google Cloud-with scalable, integrable, and flexible options.

Reporting & Analytics

Gain insights into customer segmentation, loyalty initiatives, promotions, and vital sales metrics.

Define Earning Rules

Configure your loyalty program with different earning rules based on transaction details, and customize rules with parameters such as time period, customer segment, location, and more. Encourage desired customer behaviors, such as referrals or making a first purchase, by offering rewards and points. Create customized events and offer points for specific activities to incentivize customer engagement.

Customer Segmentation in Tiers

Segment your customers into different tiers based on their points earned and purchase behavior patterns. Then, you can configure specific earning rules for each loyalty tier and engage your customers with personalized brand campaigns from various sources such as POS, retailers, or e-commerce sites.

Efficiently Manage Customer Rewards

Effortlessly manage loyalty programs for multiple stores or brands using our multi-tenant loyalty features. Utilize segmentation data from multiple channels and process transactions from online and offline points of sale with ease.

Multi-Merchant Loyalty Program Management

Effortlessly manage and customize loyalty programs for multiple stores or brands using our multi-tenant loyalty features. Our platform supports multi-channel segmentation, allowing you to process transactions from both online and offline points of sale, and gain valuable insights into customer behavior and preferences.

Customer360° View

Get a 360-degree view of your customers with our customer profile feature. Easily connect data from multiple sources such as call, email, SMS/WhatsApp, or any other identifier. See all transactions from various sources such as POS, eCommerce, or retail stores in one place. Use segmentation based on purchase history, customer profile, or custom events that reflect customer buying patterns to target loyalty programs more effectively.

Key Benefits

Optimize IT Costs

With SimpleCRM, you have the freedom to scale your IT costs according to your needs. Whether it's adding or reducing CRM users, or adopting a phased implementation approach, you only pay for what you need, making it a cost-effective solution for businesses of all sizes.

Trusted Advisors

Our team of experts offers regular account management meetings to keep you up-to-date on the latest trends in CRM and AI/ML technology. We provide insights on their industry impact, giving recommendations to maintain your competitive edge.

Economy of Scale

As your business evolves and expands, it is important for your support structure to keep pace. With our range of products and services, you can easily scale your business up or down with minimal effort, simply by discussing your needs with us.

Augmented Performance

We offer comprehensive management of our solutions, covering your technical stack. You can opt for our cloud service, or if you prefer, we can oversee applications on your own infrastructure. With our deep expertise, you can rely on us to guarantee a seamless CRM operation.

Low Initial Investment

Our consultants are always available to meet with you and provide free product demonstrations customized to your needs. We can also arrange for a well-customized pilot program for a small fee to help you evaluate our solutions and see how they can benefit your business.

Revolutionize Customer Loyalty with our Management Solution

Boost Customer Engagement with Custom Loyalty Programs