BANKING & FINANCIAL SERVICES

CRM built for regulated banking.

Entrust your sensitive business data with our specialised solutions. Certified and regularly audited by industry experts, we prioritise data security while granting staff appropriate access levels. Our rigorous adherence to industry mandates ensures our clients operate with absolute peace of mind.

RBI Regulatory Compliance

Full alignment with RBI Master Directions, NBFC-UL/ML reclassification framework, daylight-only outreach windows, and Basel III capital adequacy requirements.

NPA & Recovery Management

Automated NPA provisioning triggers, delinquency bucket movement tracking, settlement documentation, and ethical borrower routing, all compliant with NHB guidelines.

Core Banking Integration

Pre-built connectors for Finacle, BaNCS, Temenos, and Oracle FLEXCUBE via internal API proxy. No external data exposure, no public webhook dependency.

THE REGULATORY CHALLENGE

Banks cannot afford data leakage.

Under RBI Master Directions, NBFC frameworks, and Basel III requirements, customer financial data must reside within approved jurisdictions. Most SaaS CRMs are architecturally incompatible with these mandates. SimpleWorks is purpose-built to close that gap.

RBI Master Directions, NBFC-UL/ML and daylight outreach compliance

NHB-compliant NPA reporting and provisioning workflows

Core banking integration via internal API proxy only

Immutable audit logs for every customer interaction

Dual-key permission walls and encryption at rest

Basel III and AML/KYC workflow automation

KEY BANKING CLIENTS

CASE STUDIES

How institutions deploy us.

CUSTOMER ENGAGEMENT

Customer Engagement OS for the Bank

Karnataka Bank

SERVICE & LEAD MANAGEMENT

Scaling Service & Lead Management for Millions

Canara Bank

TICKET & LEAD MANAGEMENT

Revolutionizing Ticket Management & Lead Management

Shivalik Small Finance Bank

FREQUENTLY ASKED QUESTIONS

Common questions about Banking & Financial Services.

Can't find what you're looking for? Visit our full FAQ library or contact our team.

Yes. SimpleCRM is purpose-built for banking and financial services, with native features for customer 360, compliance workflows, digital onboarding via eKYC, branch-level field management, and regulatory reporting aligned with RBI guidelines.

Customers include Bajaj Capital, Bank of India, Punjab and Sind Bank, Karur Vysya Bank (KVB), Shivalik Small Finance Bank, Muthoot FinCorp, and Karnataka Bank. Globally, it serves HNB, Commercial Bank, Global IME Bank, Zanaco, and others.

Yes. The platform enforces RBI-aligned controls including permissible communication hours, full interaction logging for audit, role-based data access, encryption, and legally vetted templates for collections and customer communications.

Yes. SimpleCRM supports full digital onboarding with OCR for government IDs, OTP-based verification, and third-party PAN and GST validation integrations, cutting KYC turnaround from days to minutes.

Yes. The platform supports retail banking (accounts, cards, loans, wealth), corporate banking, SME banking, and NBFC-specific workflows. Custom modules and BPM workflows let banks tailor each line of business independently.

Banks can choose secure SimpleWorks cloud, private cloud (AWS, GCP, Azure), on-premise, or air-gapped deployment. This flexibility is essential for banks with sovereign data residency requirements under RBI and central bank mandates.

Implementation timelines vary by scope, but many SimpleCRM deployments go live within 3 to 6 months. Prudential Life Assurance Kenya, for example, went live in 3.5 months through phased delivery.