OUR CORNERSTONE MISSION

Decoupling intelligence from the telemetry grid.

Founded in Singapore in 2014. Built for the institutions that cannot afford to let their data leave the building.

WHO WE ARE

We observed that regulated institutions were locked out of modern agentic workflows.

While traditional CRM competitors shifted toward global multi-tenant public clouds, we saw that banks, insurers, and healthcare providers in Asia, the GCC, and Africa were architecturally blocked from using modern AI tools, because those tools required customer data to leave the building.

SimpleWorks was built from the ground up to reverse that constraint. We deploy AI and CRM automation entirely inside your infrastructure, the same environment your compliance and security teams already control.

COMPANY TIMELINE

Over a decade of sovereign deployments.

2014–17
01
Founded in Singapore
SimpleWorks is founded in Singapore delivering scalable, affordable CRM. Operations established in India, with early expansion into Singapore, the UK, and Sri Lanka.
2018–19
02
AI/ML in CRM
Introduced AI/ML advancements across the CRM suite, serving major banks and insurers across Asia with tailored solutions.
2020–21
03
Forrester recognition
Featured in the Forrester Q4 2021 CRM report among leading global providers, with strong growth in the Philippines BFSI sector.
2022–Now
04
R-YaBot & MENA expansion
Featured in Forrester CRM reports 2022–24. Expanded into the Middle East and North Africa, and launched R-YaBot, a RAG-powered agentic AI platform.
GLOBAL HEADQUARTERS
Singapore
Sales, Partnerships & APAC Operations
80 Robinson Road, #15-02, Singapore, 068898
DEVELOPMENT CENTRE
Nagpur, India
Engineering, Product & Compliance
10/4 IT Park (near VNIT), Nagpur, 440022, Maharashtra, India
READY TO VERIFY OUR CLAIMS?

Observe SimpleWorks inside your parameters.

See SimpleWorks running inside your own environment. Our team will configure a private, isolated demonstration for your security and compliance team to evaluate firsthand.

FREQUENTLY ASKED QUESTIONS

Common questions about SimpleWorks.

Can't find what you're looking for? Visit our full FAQ library or contact our team.

SimpleWorks was founded in 2014 by a team of enterprise solutions veterans. Since then it has grown into a global organisation serving clients in 15+ countries through its flagship SimpleCRM platform.

SimpleWorks has completed successful CRM implementations across banking, insurance, healthcare, manufacturing, retail, and education. Clients include Bajaj Capital, HNB, Prudential Life, Commercial Bank, Muthoot FinCorp, Honda, Fortis, and Pru Life UK.

SimpleCRM is the flagship product built and sold by SimpleWorks Business Solutions. The company name is SimpleWorks, and SimpleCRM is the branded software platform that powers its service, sales, copilot, and collections offerings.

SimpleWorks' mission is to offer enterprise-class, scalable, and cost-effective CRM solutions that help regulated organisations build stronger customer relationships, with compliance, data sovereignty, and domain-specific workflows as first-class requirements.

SimpleWorks has delivered 100+ customer engagement projects globally since 2014. The team combines CRM consultants, AI/ML engineers, BPM specialists, and industry domain experts focused on regulated industries.

SimpleWorks serves clients in 15+ countries across Asia, the Middle East, North Africa, and beyond. Active markets include India, Singapore, Sri Lanka, Nepal, Kenya, the Philippines, Oman, Zambia, and the UAE, among others.

SimpleWorks launched R-YaBot, a RAG-powered generative AI copilot, and is actively developing a Gen AI agents framework designed to automate end-to-end customer engagement workflows. These build on SimpleWorks' decade-plus of enterprise CRM experience since 2014.